Rapid Renders — End‑User License Agreement (EULA)

Last Updated: May 5, 2025

Introduction

These Terms of Service (“Terms”) govern your access to and use of services provided by Rapid Renders (“we,” “us,” or “our”). By commissioning a project, making a payment (including any required deposit), or using our 3D visualization, rendering, or animation services in any way, you (“Client”) agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services or website.

These Terms form a legal agreement between you and Rapid Renders for any services we provide. We recommend that you read these Terms carefully and contact us if you have any questions. Your continued use of our services constitutes acceptance of these Terms.

1. Description of Services

Rapid Renders is a professional creative studio specializing in 3D visualization and rendering services. We offer a range of digital content creation services, including but not limited to:

• Product Rendering: Photorealistic 3D renders of products (such as furniture, consumer goods, etc.) for marketing, prototyping, or design purposes.
• Architectural Visualization: 3D renders of interiors and exteriors for real estate and architectural projects (if applicable to client needs).
• 3D Animation: Animated 3D videos or interactive content showcasing products or designs.
• Related Services: Additional services like 3D modeling of custom objects, texture and material creation, lifestyle scene creation, and other CGI (Computer-Generated Imagery) work as agreed in a project’s scope.

All services will be delivered as outlined in individual project agreements or scopes of work. We strive to provide high-quality, photorealistic visuals and animations per the specifications and requirements you provide. Please note that any specific service details, deliverables, and timelines will be defined in the project proposal or invoice for each project.

2. Project Workflow

To ensure clarity and efficiency, Rapid Renders follows a structured project workflow. By engaging our services, you agree to cooperate through the following process:

• Scope & Quotation: We begin by discussing your project requirements and defining the scope of work (including the number of images or length of animation, quality, resolution, etc.). Based on the agreed scope, Rapid Renders will provide a quote or proposal outlining deliverables, fees, and an estimated timeline. The scope and quote must be approved by the Client before work begins.
• Deposit Payment: Once the scope is agreed, the Client is required to pay a non-refundable deposit equal to 60% of the total project fee. This deposit confirms the booking and initiates the project (see Payment Terms below for details). No work will commence until the deposit is received. By paying the deposit, the Client commits to the project and these Terms.
• Production Phase: After the deposit is paid, Rapid Renders will proceed with creating the 3D visuals. We will gather any necessary materials from you (e.g., product designs, reference images, CAD files) and then produce preliminary renders or work-in-progress drafts. During this phase, we may provide updates or low-resolution preview images to keep you informed of progress.
• Review & Revisions: Once initial drafts or renderings are ready, we will present them to you for review. The Client may then request changes or refinements. Rapid Renders includes up to three (3) rounds of revisions as part of the project (see Revisions Policy in Section 4). We will incorporate your feedback during these revision rounds, provided the requests are within the originally agreed project scope.
• Final Approval: After revisions, we will submit the final version of the renders/animation for your approval. You will typically receive watermarked or low-resolution versions for final review if any balance payment is outstanding.
• Balance Payment & Delivery: Upon your approval of the final work, we will issue an invoice for the remaining balance (the remaining 40% of the project fee). The Client must pay the balance in full before delivery of the final high-resolution, watermark-free deliverables. Once we confirm receipt of the full payment, Rapid Renders will deliver the final renders, animations, and any other agreed deliverables in the agreed format (e.g., high-resolution image files, video files, or 3D model files as applicable).

Throughout the project, timely communication and feedback from the Client will help ensure deadlines are met. Any delays in providing feedback, materials, or payments may impact the delivery schedule. Rapid Renders will make a good-faith effort to meet the timeline, but we are not responsible for delays caused by late Client responses or changes to scope.

3. Payment Terms

Clients agree to the following payment terms for all Rapid Renders projects:

• Deposit: A 60% upfront deposit (as described in Section 2) is required to confirm and start a project. This deposit is non-refundable except as outlined in the Refund Policy (Section 8). The deposit will be applied toward the total project fee.
• Payment Methods: We accept payments via Payoneer and U.S. Bank Transfer (wire transfer to our designated U.S. bank account). Details for payment (such as Payoneer request or bank account information) will be provided on the invoice or upon request. The Client is responsible for any transaction fees or bank charges; the net amount received by Rapid Renders must equal the invoiced amount.
• Invoices & Currency: All invoices will detail the services, amounts due, and due dates. Unless otherwise specified, prices and payments are in U.S. Dollars (USD). Payment is due upon receipt of the invoice, or by any specific due date stated. Timely payment is required to keep the project on schedule.
• Final Balance: The remaining 40% balance is due before release of final deliverables. We will notify you when the project is near completion so you can prepare the final payment. Once the final balance is paid and cleared, we will deliver the final files. If you have requested minor adjustments after final payment, we may accommodate them at our discretion, but significant further work may incur additional charges.
• Late Payment: If the Client fails to pay any invoice on time, Rapid Renders reserves the right to halt work until payment is received. Payments more than 7 days late will incur a late payment fee of 5% of the outstanding amount (added once at the 7-day mark). If any amount remains unpaid 30 days past its due date, Rapid Renders may pursue legal means to recover the debt. This may include engaging a collections agency or initiating legal action. Any costs of collection or legal fees incurred by Rapid Renders in pursuing overdue payments will be added to the amount owed by the Client.
• No Set-Off: The Client agrees not to withhold or set-off any portion of payment due for any reason, even if there are outstanding queries or disputes, except as formally agreed with Rapid Renders. In case of any concern with an invoice, the Client should contact us immediately to resolve the issue, but still remains obligated to pay undisputed portions by the due date.

By making a payment to Rapid Renders, you represent that you are authorized to use the chosen payment method and that the payment information you provide is true and accurate. All payments are final, subject to the Refund Policy outlined below.

4. Revisions Policy

We want you to be satisfied with the final result, and we include a reasonable amount of revision work in each project. Our Revisions Policy is as follows:

• Included Revision Rounds: Each project includes up to three (3) rounds of revisions at no additional charge. A “round of revision” is defined as a set of change requests given at one time after reviewing a draft or render. We will implement your requested changes and then provide an updated render/animation for review, constituting one round.
• Scope of Revisions: Revisions should remain within the original agreed scope of the project. We consider revisions to be adjustments or corrections that do not exceed 40% of the project’s scope or workload. Minor tweaks, material or color changes, camera angle adjustments, and similar changes are typically within scope. If the requested changes collectively exceed 40% of the original scope (for example, a major redesign of the scene or adding many new elements not initially agreed upon), then such changes may be deemed out-of-scope.
• Out-of-Scope Changes: If revision requests go beyond the included rounds or beyond 40% of the scope, Rapid Renders will inform you and provide an estimate for the additional work. Such extra work will be billed separately or may require a new project agreement. We will not proceed with significant out-of-scope changes without your approval of the additional costs and any timeline impact.
• Timeliness of Revision Requests: To keep the project on schedule, the Client should submit revision requests promptly after receiving each draft. Delayed feedback can cause timeline shifts. We will do our best to accommodate your schedule, but extensive delays in revision feedback (e.g., no feedback for several weeks) may result in the project being put on hold or rescheduled.
• Exhaustion of Revision Rounds: After the included 3 revision rounds are exhausted, further changes will typically incur extra fees. We will notify you in advance if you are approaching the limit of included revisions. Minor touch-ups or fixes after the final round may be done at our discretion, but significant changes will be charged.

Rapid Renders is committed to delivering a final product that meets the agreed specifications. The revisions policy exists to ensure fairness for both parties: you receive the adjustments you need, and we can keep the project within a manageable scope and budget. We encourage clear and consolidated feedback each round to make the best use of the included revisions.

5. Intellectual Property Rights

This section clarifies the ownership and usage rights of all materials and deliverables involved in our projects:

• Client-Owned Deliverables: Upon full payment, the Client gains ownership of all final 3D assets and deliverables explicitly agreed upon in the project. This includes final rendered images, final video files for animations, and any specific 3D models (e.g., furniture or product models) that were listed as deliverables in the project scope. You are free to use, publish, and distribute these final deliverables in connection with your business, marketing, or other lawful purposes.
• Rapid Renders’ Materials & Working Files: Rapid Renders retains ownership of all working files, source files, and proprietary assets used or created during the project that are not part of the final agreed deliverables. This includes, for example, 3D scene files, project files, raw 3D models or textures not delivered to the client, templates, lighting setups, and any underlying code or scripts. These working materials are considered Rapid Renders’ intellectual property and are not transferred to the Client as part of the project. Rapid Renders may reuse or recycle portions of these files for other projects at its discretion. If the Client desires ownership or copies of these working files, this must be explicitly agreed upon in writing and may involve additional fees.
• License for Final Renders/Animations: By default, Rapid Renders grants the Client an exclusive, royalty-free license to use the final rendered images and animations delivered for any legitimate purpose once the project fees are fully paid. This means the Client can use the final outputs in websites, brochures, advertisements, product packaging, presentations, etc. without further payment to Rapid Renders. However, Rapid Renders retains the right to use those final renderings as described in the Portfolio Use clause below and for our internal archiving and record-keeping. The license becomes effective only after full payment is received; until then, any preview materials are for review purposes only and not for public use.
• Portfolio Use: Rapid Renders reserves the right to use the final deliverables (renders, images, animations, or excerpts) in our portfolio, website, social media, or marketing materials to showcase our work. This helps us demonstrate our capabilities to other clients. We will not disclose any of your confidential information in doing so (see Confidentiality in Section 6), and we typically credit the work generically (unless your brand is already visible in the imagery). If you do not want your project to appear in our portfolio, you must notify us in writing (e.g., via email) either before the project begins or at the time of delivering final files. We will honor all such requests and refrain from using your project in promotional materials, especially if you have confidentiality concerns or the project involves a product/design that has not yet been made public.
• Third-Party Materials: If the project requires use of any third-party intellectual property (for example, stock 3D models, stock textures, or trademarked logos/branding you provide), the Client must ensure they have the rights or licenses to allow us to use those in the project. Rapid Renders will not use any third-party content in deliverables unless we have the appropriate rights or it is provided by the Client for use. Any licensing fees for third-party assets required (and agreed upon) for the project will be the Client’s responsibility unless otherwise arranged.

In summary, you own what you pay for in terms of final outputs, and we keep the tools and files that led to those outputs. Each party agrees to respect the other’s intellectual property rights. Nothing in these Terms transfers ownership of our pre-existing intellectual property to the Client, except for the deliverables as expressly stated, and vice versa.

6. Confidentiality

We understand that clients may share sensitive or proprietary information with us in the course of a project. Rapid Renders is committed to maintaining strict confidentiality with regard to all client information and materials.

• Confidential Information: Any business information, product designs, prototypes, plans, drawings, data, or materials you provide to us for the project will be treated as confidential. We will not disclose your confidential information to any third party without your explicit consent, except as necessary to carry out the services (for example, sharing files internally with team members working on your project, all of whom are also bound to confidentiality).
• Employee and Contractor Confidentiality: All employees, contractors, or partners of Rapid Renders who may be involved in your project are bound by confidentiality obligations. They will only use your information for the purpose of delivering the services and not for any other purpose.
• Exclusions: Information that is or becomes publicly available without breach of these Terms, or which we receive legitimately from a third party not under confidentiality obligations, is not considered confidential. Additionally, any feedback or testimonials you provide to Rapid Renders may be used for our marketing purposes (with attribution to you only with permission).
• Portfolio Exception: As noted in the Intellectual Property section, we reserve the right to use the final project deliverables in our portfolio unless you opt out. This use is not considered a breach of confidentiality, given that the imagery itself will be public-facing in your own use. We will, however, refrain from revealing any confidential context or unannounced product details if you have indicated those restrictions.
• Duration of Confidentiality: These confidentiality obligations begin upon your acceptance of these Terms (or earlier, if a separate Non-Disclosure Agreement is in place) and remain in effect even after the project completion or termination of our business relationship. We understand the importance of keeping your sensitive information secure at all times.

Rapid Renders may also request that you keep certain information about our processes or pricing confidential, especially if a separate NDA (Non-Disclosure Agreement) is involved. Mutual respect of confidentiality helps build trust and allows for open collaboration.

7. Refunds and Termination

We aim to ensure every client is satisfied with our work. However, certain situations may arise where a project does not proceed to completion or a refund request is made. This section outlines our refund and termination policy:

• Client Cancellation: If the Client decides to cancel the project after paying the deposit but before final completion, please notify Rapid Renders in writing as soon as possible. The 60% deposit is non-refundable and is intended to cover the time, resources, and opportunity cost allocated to your project. Depending on the amount of work completed at the time of cancellation, you may or may not owe an additional amount beyond the deposit. For example, if you cancel late in the project when substantial work is finished, Rapid Renders reserves the right to bill for the proportion of work completed exceeding the deposit amount. We will discuss any such situation with you in good faith to reach a fair resolution.
• Rapid Renders Cancellation: If Rapid Renders must cancel or terminate the project due to unforeseen circumstances on our end (e.g., inability to complete the work), we will notify you immediately and endeavor to provide a partial or full refund of payments made, including the deposit, depending on the circumstances. If termination is due to Client’s breach of these Terms (for example, failure to pay, or misuse of deliverables), Rapid Renders may terminate the project with written notice. In such case of Client breach, the deposit will not be refunded and any work completed (but not yet paid) will be invoiced to the Client. We also reserve the right to suspend or terminate services if the Client is unresponsive for an extended period or fails to provide necessary information, after attempts to contact the Client.
• Refund Requests: Outside of project cancellation, if you are dissatisfied with the quality of the deliverables, please communicate your concerns to us. We will make reasonable efforts to address any issues through revisions as per Section 4. If after revisions you believe the deliverables still do not meet the agreed specifications, we will engage in good-faith discussions to find a solution. Except in cases of outright project failure on our part, refunds (beyond the return of any payments for work not delivered) are generally not offered. Creative work is subjective, but we commit to working with you to achieve results aligned with the project brief.
• No Chargeback Abuse: If you have paid via a method such as credit card or Payoneer, you agree not to initiate unwarranted chargebacks or payment disputes with your bank or provider as a means of obtaining a refund without first attempting to resolve the matter with us. We reserve the right to contest any unwarranted chargeback and to terminate the Terms if a chargeback is initiated in bad faith.
• Surviving Clauses: Termination or cancellation of a project does not nullify sections of these Terms that are meant to survive, such as Intellectual Property rights (for any deliverables already provided), Confidentiality, Limitation of Liability, and Governing Law.

In summary, the deposit is non-refundable to protect against project interruptions. We encourage open communication throughout the process to ensure the project’s success. Termination is a last resort and, whenever possible, issues will be remedied through revisions or mutual agreement rather than cancellation.

8. Warranty Disclaimer

All services and deliverables provided by Rapid Renders are supplied “as is” and without any warranty of any kind unless expressly stated otherwise in writing. While we strive for high quality and accuracy in our 3D renderings and animations, Rapid Renders disclaims all implied warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee that the deliverables will be error-free or that they will meet every particular expectation of the Client beyond the explicit scope and specifications agreed upon. For example, colors and lighting in renders may appear differently on various displays or prints; while we aim for realism, exact color matching or scale accuracy is dependent on the information provided and the medium of display.

Furthermore, any advice or consultation we provide during the project is given to the best of our knowledge, but without any warranty or guarantee. The Client bears the responsibility for how they use the deliverables and any results obtained from such use.

In essence, except for the specific outcomes explicitly promised in the project agreement, we provide our work without any further warranties. If you require any specific guarantees, these must be agreed upon in writing as an addendum to these Terms or in the project contract.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Rapid Renders shall not be liable to the Client or any third party for any indirect, incidental, consequential, special, or punitive damages arising out of or relating to our services or these Terms. This includes, without limitation, damages for loss of profits, loss of revenue, loss of business opportunity, loss of data, or business interruption, even if we have been advised of the possibility of such damages.

Rapid Renders’ total aggregate liability for any claim arising from or related to a project or these Terms shall not exceed the total amount actually paid by the Client to Rapid Renders for that project. For example, if an issue arises from a particular project, our maximum liability would be capped at the fees you paid for that project’s services.

The limitations above apply to any claims, whether based on warranty, contract, tort (including negligence), strict liability, or any other legal theory.

Exceptions: Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. If laws applicable to this agreement do not allow the exclusion of certain damages or the limitation of liability as stated above, then those provisions shall apply to you only to the maximum extent permitted by law. Nothing in these Terms seeks to limit or exclude liability for gross negligence, intentional misconduct, or any other liability that cannot be limited by law.

By using our services, you acknowledge that 3D visualization work is a creative process and that Rapid Renders cannot guarantee specific outcomes beyond the scope of work, and you agree that these liability limitations are reasonable and a fair allocation of risk between the parties.

10. Privacy and Cookies

Your privacy is important to us. Rapid Renders handles personal information in accordance with our Privacy Policy, which is hereby incorporated into these Terms by reference. This means that by agreeing to these Terms, you also agree to the terms of our Privacy Policy. Our Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or services. It also outlines our use of cookies and similar technologies on our website.

Key points include:

• We may collect basic contact information (such as name, email, company) when you fill out forms or contact us, as well as project-related files you provide. This information is used solely for providing services to you and communicating with you about your project or inquiries.
• Cookies: Our website uses cookies and analytics tools to enhance user experience and analyze web traffic. By using our website, you consent to our use of cookies as described in our Privacy Policy. You can manage your cookie preferences through your browser settings, but note that disabling certain cookies may affect site functionality.
• We do not sell or rent your personal information to third parties. We implement reasonable security measures to protect your data. However, no system is 100% secure, so we cannot guarantee absolute security of data transmitted to us.
• We comply with applicable data protection laws, and if required, we may seek your consent for certain data processing activities. If you are located in a jurisdiction with specific privacy rights (such as the GDPR for EU citizens), please refer to our Privacy Policy for information on how you can exercise those rights (e.g., right to access, rectify, or delete your data).
• If the project involves any sensitive or confidential data, such data will be handled in line with the confidentiality commitments in Section 6 and our Privacy Policy.

By using our services or website, you acknowledge that you have read and understood our Privacy Policy. If you have any questions about how we handle personal data or use cookies, please contact us (see Contact Information below). If our Privacy Policy is updated, we will provide notice as described in that policy or as required by law.

11. Governing Law and Jurisdiction

This Agreement and any dispute or claim arising out of or in connection with these Terms or the services provided by Rapid Renders shall be governed by and construed in accordance with the laws of Sri Lanka, without regard to its conflict of law principles.

In the event of any controversy or dispute between the Client and Rapid Renders arising out of or relating to this Agreement, the parties shall first attempt to resolve the dispute informally through good-faith negotiations. If a resolution cannot be reached, the dispute shall be subject to the exclusive jurisdiction of the courts of Sri Lanka. Specifically, the courts located in Colombo, Sri Lanka shall have exclusive jurisdiction over all such disputes.

By agreeing to these Terms, you (the Client) and Rapid Renders consent to the personal jurisdiction of these courts and waive any objections on the grounds of venue or inconvenient forum with respect to such courts.

Please note that, as a business operating in Sri Lanka, we will comply with any mandatory provisions of local law that apply to our relationship with you. If you are accessing our services from outside Sri Lanka, you are responsible for complying with any local laws applicable to you, but these Terms will still be governed by Sri Lankan law as stated.

12. Changes to Terms

Rapid Renders reserves the right to update or modify these Terms of Service at any time. If we make material changes, we will provide reasonable notice to Clients. Notification may consist of an email to existing clients, a notice on our website, an in-app alert (if applicable), or updating the “Last Updated” date at the top of this document.

It is your responsibility to review these Terms periodically for any updates. Continued use of our services or website following the posting of revised Terms will constitute your acceptance of the changes. If you do not agree to the updated Terms, you should stop using our services and, if applicable, may cancel any ongoing project (subject to the existing Terms at that time).

For significant changes that affect your rights or obligations, we may require you to actively accept the new Terms (for example, by clicking “I agree” in a client portal or signing an addendum) before further using our services.

No modification to these Terms by the Client is valid unless expressly agreed in writing by Rapid Renders. These Terms, and any policies or documents incorporated by reference (such as the Privacy Policy), constitute the entire agreement between you and Rapid Renders regarding the services, and supersede any prior agreements or understandings (whether written or oral) relating to the subject matter.

13. Contact Information

If you have any questions, concerns, or notices to provide under these Terms of Service, please contact Rapid Renders using the information below. We will respond as promptly as possible.

Rapid Renders – Contact Details:

• Email: inf[email protected]
• Phone: +94 77 922 0120
• Mailing Address: 41 Jaya Mawatha, Pieris Rd, Dehiwala-Mount Lavinia, Western Province, Sri Lanka

Business Hours: We operate primarily on Sri Lanka Time (GMT+5:30). You can typically reach us Monday through Friday during standard business hours, and we strive to reply to inquiries within one business day. For urgent matters regarding an ongoing project, please use email and indicate the urgency, and we will address it as soon as possible.

By agreeing to these Terms of Service, both Rapid Renders and the Client affirm their intent to be legally bound, and to cooperate in good faith to achieve a successful project outcome. Thank you for choosing Rapid Renders for your 3D visualization and rendering needs. We look forward to bringing your vision to life!